Writing price lists and FAQs with AI

A price list needs two things: your numbers and clear words. A chat tool is good at the second and has no way of knowing the first. Keep that split and most of the risk goes away.

Give it the numbers

Open a note and type your real prices as you'd say them to a client on the phone. Be plain about what changes them.

• Each service, with a price or a range
• What moves a price: coat length, size, matting, extra time
• What's included, and what's an add-on
• Your minimum charge, if you have one
• The date these prices started

Paste only that into the tool. Ask for a simple price table. Tell it not to add services, figures or discounts that aren't in your note.

Why that last instruction matters

Wikipedia says chatbots can work believable but false details into their answers, such as invented citations¹. Its page on language models adds that their text can look factually sound and still be wrong². In a price list, that looks like a "puppy first groom" special you never offered. On screen, it reads as entirely believable.

Australia's privacy regulator makes the same point about AI generally: results can be inaccurate or false³. Its guidance is about privacy, but the warning carries over to any text a tool writes for you.

Check it like a proofreader

Don't read the draft for sense. Read it against your note, one line at a time, with a finger on each figure.

• Does every price match?
• Is any service listed that you don't do?
• Is "from" still in front of the ranges?
• Is there a discount, guarantee or promise you didn't write?
• Is the date right?

Put the draft and your note side by side. Tick each line. It takes a few minutes and it's the part that can't be skipped.

Writing the FAQ

A FAQ is a list of questions clients really ask. You already have them: they're in your messages. Scroll back through your texts and your direct messages and write down the questions that keep coming.

Paste those questions into the tool, with your answers in your own rough words. Ask it to tidy each answer into two or three short sentences. Don't ask it to answer the questions itself.

Some questions deserve an answer from you, not a tool:

• Can you take my dog if it's aggressive? That's a judgement about your team and your shop.
• My dog has a skin problem. Can you groom it? Point them to their vet. A grooming FAQ shouldn't give health advice.
• Do you guarantee the cut? Don't promise what you can't control.

Keep it current

A price list goes stale quietly. Put a date at the top and a reminder in your diary to look it over when your costs change. If a draft or an old copy is still floating around on social media, take it down.

The same guidance cautions against using an AI product only because it's there³. For a price list, that's easy to apply. If typing it yourself is quicker and safer, do that. The tool earns its place when your own notes are messy and you want a cleaner layout. For the next step, see how to answer booking messages using the same sheet of facts.